We are deeply saddened by this review. Our chopsticks undergo four inspections before shipment, and the surface is polished to meet export standards. If you contact us immediately regarding quality issues upon receipt, we will address them. However, if you report scratches after use, it is clearly due to improper handling. These chopsticks are bamboo, and the problem you see in the picture will occur if you wash them harshly or put them in the dishwasher.